FREQUENTLY ASKED QUESTIONS
Lilumia Device InquiriesHow to Use
Please visit the following link for video demonstration https://www.lilumia.com/get-started/
How to Maintain Device
The Cleaning Disk/Surface Area should be swiped clean after each use! Use a moist cloth to clean the Lilumia device. Opening of dirty reservoir tray can be lifted and cleaned using a moist cloth. Please visit the following link for video demonstration https://www.lilumia.com/get-started/
What is the Lilumia power plug compatibility?
The power source for the Lilumia has an Input 100-240V, 0-25W with 12V Output. Compatible with Type A/B plugs which are commonly found in U.S. and Canada. If using the Lilumia outside of the U.S. or Canada you may need to use a converter to make the power supply compatible with international power outlets.
What size brushes can be used within the Lilumia Device?
The Lilumia device is compatible with most standard size brushes (minimum 5.5 inches). Brushes above 8.5 inches tall use without lid. Check out our Brush Size Chart for more information on recommended brush types www.lilumia.com/brush-size-chart/
How does the Lilumia get my brushes clean?
The Brush Holder rotates the brush hairs back and forth in a clockwise and counter clockwise motion onto the textured Cleaning Disk. The Lilumia device completes a wash cycle with Lilumia cleanser and 3 rinse cycles hands-free similar to a washing machine. Dirty water is drained before each cycle begins as clean water flows up to the surface. This combination gently and effectively removes build up and bacteria upon contact with your brushes.
Does the Lilumia Dry my Brushes?
Once the Lilumia has completed the cleaning process, remove the lid, place the brushes into the hang dry position (hang dry position is demonstrated in the How it Works video), remove excess water from brush hairs and let your brushes air dry. Air drying is the preferred method to prevent brush damage. The Lilumia device is a cleaning tool and not recommended to be placed in your bathroom. Please place the Lilumia device in a well ventilated area when in use!
Are the color options representing different models of the Lilumia device?
No, all color options are of the same model and function the same.
Return PolicyPlease visit the following link for information on our Return Policy https://www.lilumia.com/returnexchangepolicy/
Exchange PolicyPlease visit the following link for information on our Exchange Policy https://www.lilumia.com/returnexchangepolicy/
Warranty PolicyPlease visit the following link for information on our Warranty Policy https://www.lilumia.com/warrantypolicy/
Shipping QuestionsCurrently we ship to U.S. Canada, UK, Australia, United Arab Emirates, Mexico, France, Italy, Germany, Netherlands, Spain, and South Korea! Tax and duty for International orders are not covered by Lilumia.
Processing Time: 24-48 Business Hours. Transit time takes an estimated 3-6 business days from date of dispatch. Can take up to 10 days outlying U.S. Territories and International countries.
Your tracking information will be sent via email once your order has shipped.
Using your Lilumia Device
2. If washing your brushes has been neglected for an extended period of time (depending on brush use), heavily pigmented or soiled, or layered in product formulated with wax (lipsticks, eyeliner gel etc.), we recommend that you run your brushes through 2 full cleaning cycles the first time using your Lilumia. Once for a Pre Wash and 2nd time to complete the sanitation process. Thereafter, proceed with normal weekly cleanings.
3. Brushes should ENGAGE with the Cleaning Surface Area; and rub against the cleaning surface with brush hairs separated.(Do not smash, squish, or flatten your brushes hairs. This can cause brush damage)
4. Review brush chart to ensure your brush types are recommended for use in the Lilumia device! https://www.lilumia.com/brush-size-chart/
Recommended Cleanser Based on Soil Level
Refer to Lilumia Online User Guide for Suggested Amount of Cleanser.
Start with only 1 ounce of cleanser diluted with warm water!
Use the Optional Rinse Cycle if needed and make sure brushes are free of cleanser prior to drying
Fill warm water right Below the indicated MAX Fill Line (located on the Lilumia device) in the Clean Water Area
Make sure the Dirty Water Tray is empty Before starting the device and pushed in securely
Dirty Water Tray should be removed and emptied before starting the Optional Rinse cycle or before running another cycle
When loading your brushes, insert the brush handles all the way in allowing you to easily lock the brush holder onto the device.
Once the brush holder is attached, Brushes should ENGAGE with the Cleaning Surface Area; and rub against the cleaning surface with brush hairs separated.
Do not smash, squish, or flatten your brushes. This position can damage your brushes and prevent your device from starting!
Remove excess water from Brush Hairs and run the DRAIN
To Drain = Hold down the blinking pink light for a full 5 seconds or until you hear the drain begin 2nd Blinking PINK Light= OPTIONAL 5 MIN RINSE
Pour warm water directly onto Cleaning Water Area and Press the blinking Pink light. When cycle completes, place into the Hang Dry Position, remove excess water from Brush Hairs and run the DRAIN.
Swipe the cleaning surface area after each use to prevent residue from sticking to the surface!
Lilumia devices have a safety mechanism to prevent your devices from starting if it detects your brushes may be too far down. Brushes should ENGAGE with the cleaning surface but should not be smashed down or flattened to prevent brush damage. Pull brushes up by your brush handles to start your device.
When removing your brush holder, grip the base of the device with one hand and pull the brush holder up with the alternate hand using the middle column.
DO NOT smash, squish, or flatten your brush hairs. This position can damage your brushes and prevent your device from starting!
DO NOT use more cleanser than needed! Start with only 1 ounce of cleanser diluted with water lowest for first time use!
DO NOT use hot water!
Place your brushes into the Hang Dry position and remove the excess water from brush hairs at completion.
(When removing the excess water from brush hairs, gently press brush hairs together to dry in place)
Do NOT leave your brushes on the cleaning surface!
Our skin is unique to every individual and the way in which it reacts can not be predicted.
It is very important to make sure your makeup brushes are free of any leftover cleanser PRIOR to drying and to use the Optional Rinse Cycle when needed.
Start with only 1 ounce of cleanser diluted with water lowest for first time use and adjust.